Frequently Asked Questions

What is kratom?

Kratom is a tree grown primarily in Thailand, Indonesia, and surrounding areas. It’s from the same family as the coffee tree! The leaves have been used for hundreds of years by people all over the world.

I live in, or I'm visiting the area. Can I pick up my order?

We are an online-only store. We do not have a retail storefront for customers to visit.

Is there a minimum to buy?

Order minimum is one kilo. There is no maximum limit.

How long until I get my order?

Orders placed are generally shipped within 1-2 business days. All orders are shipped via FedEx. You will receive a tracking number once your order has shipped.

Something has come up and I need a refund. How do I do this?

Easy! If your order has not yet shipped, contact us and we will refund you the full amount of your order. If you have already received your order and would like a refund, please see below.

How do you handle refunds?

Because of the nature of our products, and for general safety reasons, we do not accept returns. If a product arrives damaged, or if we have made an error which cannot be remedied with replacements, we will issue a refund. Please email us at [email protected] or call us at (866) 969-BULK for more assistance.

Please note: these statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Kratom is not for human consumption and is not intended for sale to anyone under the age of 18.